Terry M.

Planning analyst with experience in Online platforms & Consulting


Professional with 12+ years of experience working in Workforce and Resource Planning. Previously worked in Consulting, currently working at Airbnb

  • Retail & Ecommerce
  • Professional Services
  • Management Consulting
  • Administrative & Support


  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice


Workforce Planning Analyst

6 months
Nov 2021 - May 2022
Airbnb is an online marketplace for renting and booking accommodations owned by individuals, hotels and investors.

Resource Planning - Scheduling Analyst

9 years
Apr 2013 - Nov 2021
• Setting up and maintaining rotations and shifts for Inbound/Outbound calls and also for Admin and Social Media teams. • Creating Holiday Groups based on agents Skills and assigning a ...see more

Work Force Management Analyst

3 years
Jul 2010 - Mar 2013
• Scheduling – Rotations and work patterns created to match call/email/web ticket arrival patterns and published in Impact 360 a month in advance. • Optimizing – Setting lunches/trainin...see more

IT Helpdesk Analyst

Siemens Enterprise Communications
2 years
Mar 2008 - Jun 2010
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities • Identify, evaluate and prioritize customer problems and compla...see more

Data Entry

QC Data
7 months
Aug 2005 - Mar 2006
Ensure all data is accurately and quickly entered Update and correct any and all inaccuracies in the database Update Digital Maps

Industries, roles and expertise

Industry experience

  • Management Consulting
  • Retail & Ecommerce
  • Professional Services

Role experience

  • Administrative & Support


  • E-commerce