Planning analyst with experience in Online platforms & Consulting
Ireland
English
Professional with 12+ years of experience working in Workforce and Resource Planning. Previously worked in Consulting, currently working at Airbnb
Retail & Ecommerce
Professional Services
Management Consulting
Administrative & Support
€400
/hr
Pre-vetted expert
Confirmed hourly rate
Available on short notice
Experience
Workforce Planning Analyst
Airbnb
6 months
Nov 2021 - May 2022
Airbnb is an online marketplace for renting and booking accommodations owned by individuals, hotels and investors.
Resource Planning - Scheduling Analyst
Abtran
9 years
Apr 2013 - Nov 2021
• Setting up and maintaining rotations and shifts for Inbound/Outbound calls and also for Admin and Social Media teams. • Creating Holiday Groups based on agents Skills and assigning a ...see more
Work Force Management Analyst
Atos
3 years
Jul 2010 - Mar 2013
• Scheduling – Rotations and work patterns created to match call/email/web ticket arrival patterns and published in Impact 360 a month in advance. • Optimizing – Setting lunches/trainin...see more
IT Helpdesk Analyst
Siemens Enterprise Communications
2 years
Mar 2008 - Jun 2010
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities • Identify, evaluate and prioritize customer problems and compla...see more
Data Entry
QC Data
7 months
Aug 2005 - Mar 2006
Ensure all data is accurately and quickly entered Update and correct any and all inaccuracies in the database Update Digital Maps