Tea K.

Experienced operations manager with experience in Online platforms & marketplaces

Netherlands
English

Professional with experience of working in Online Platforms & Marketplaces and Telecommunication. Specialize in Operations and Customer Service.

  • Hospitality & Travel
  • Information Technology, Data & Telecom
  • Travel Agencies
  • Operations

400

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Global Senior Operational Excellence Specialist

Booking.com
3 years
Current position
Nov 2019 - Present
Booking.com is a Dutch online travel agency for lodging reservations & other travel products.

Customer Service Manager, Amsterdam

Booking.com
2 years
Jan 2017 - Jan 2019
Booking.com is a Dutch online travel agency for lodging reservations & other travel products.

Head of Customer Service Enterprise

VIPnet d.o.o.
1 year
Jan 2016 - Jan 2017
We are Vipnet, the leading innovator on the Croatian market and the first telecom operator to introduce revolutionary and innovative technologies. Vipnet is the first and only telecom o...see more

Head of Residential Contact Centar

VIPnet d.o.o.
1 year
Jan 2015 - Jan 2016
We are Vipnet, the leading innovator on the Croatian market and the first telecom operator to introduce revolutionary and innovative technologies. Vipnet is the first and only telecom o...see more

Technical Competence Center Manager

VIPnet d.o.o.
5 years
Jan 2009 - Jan 2014
We are Vipnet, the leading innovator on the Croatian market and the first telecom operator to introduce revolutionary and innovative technologies. Vipnet is the first and only telecom o...see more

Consulting Manager

Deloitte Croatia
2 years
Jan 2007 - Jan 2009
Deloitte Touche Tohmatsu is the largest international organization in the field of financial and business services.

Complaint & Technical Support Manager

VIPnet d.o.o.
2 years
Jan 2005 - Jan 2007
We are Vipnet, the leading innovator on the Croatian market and the first telecom operator to introduce revolutionary and innovative technologies. Vipnet is the first and only telecom o...see more

Research and Planning Manager

VIPnet d.o.o.
2 years
Jan 2003 - Jan 2005
We are Vipnet, the leading innovator on the Croatian market and the first telecom operator to introduce revolutionary and innovative technologies. Vipnet is the first and only telecom o...see more

Senior Reporting & Analysis Specialist

VIPnet d.o.o.
2 years
Jan 2001 - Jan 2003
We are Vipnet, the leading innovator on the Croatian market and the first telecom operator to introduce revolutionary and innovative technologies. Vipnet is the first and only telecom o...see more

Market Researcher

KOREA TRADE CENTER (KOTRA)
2 years
Jan 1999 - Jan 2001
Trade Center.

Industries, roles and expertise

Industry experience

  • Travel Agencies
  • Hospitality & Travel
  • Information Technology, Data & Telecom

Role experience

  • Operations