Mike S.

Consulting | Customer Experience | Customer Engagement

United States of America

Veteran CX, customer engagement, customer operations and collaboration professional with 25+ years of operations management, management consulting and technology experience across most vertical indust...see more

  • Professional Services


  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice


Director, Customer Engagement Solutions

7 months
Dec 2019 - Jul 2020
Strategy, marketing and product positioning for CX and customer engagement solutions.


Innovate Forward (Independent Consultancy)
12 years
Current position
Mar 2010 - Present
Helping organizations develop and implement customer operations and collaboration strategies supported by the 'right' information technologies.

Senior Consultant

Strategic Contact Inc
4 years
Feb 2006 - Mar 2010
Strategic Contact is an independent contact center consulting firm that provides objective perspectives based on our deep experience. We help clients plan for and adapt to change and gr...see more

VP, Contact Center Operations

BNY Mellon
2 years
Sep 2003 - Feb 2006
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial se...see more

VP, Contact Center Operations

Putnam Investments
6 years
Mar 1997 - May 2003
Putnam Investments is a global money management firm with 75 years of investment experience.

Industries, roles and expertise

Industry experience

  • Professional Services


  • Operations Management
  • Vendor management
  • Strategic Planning.
  • Management consulting