Marcelo N.

Executive with 21+ Years of experience in product design, currently in Digital Transformation & Conversational AI

Brazil
Portuguese, English

Over 20 years of professional experience in Brazil and abroad, working for large companies in the fields of electronic payments, administration of health benefits and customer experience. As a Senior ...see more

  • Information Technology, Data & Telecom
  • Electrical Equipments & Components
  • Financial Services, Banking & Insurance
  • C-Level & Leadership
  • ...

350

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Senior Manager - Digital Transformation, Conversational AI & Bot Curationship

Atento Brasil
7 months
Current position
May 2022 - Present
Atento is a global provider of customer relationship management and business process outsourcing services, including customer service, sales, collections, back office and technical supp...see more

Head of LUI - Conversational UX Design

Atento Brasil
3 years
Apr 2019 - May 2022
Atento is a global provider of customer relationship management and business process outsourcing services, including customer service, sales, collections, back office and technical supp...see more

Voice UX Designer

MUTANT BR
1 year
Oct 2017 - Apr 2019
Mutant is a portfolio of digital companies that accelerates results.

Operations Coordinator

Braspag
6 months
Dec 2016 - Jun 2017
Founded in 2005, Braspag is a leader in Latin America with direct connectivity to the main countries in the region. It is a member of the Cielo group and has the main e-commerce compani...see more

IT Coordinator

Qualicorp Administradora de Benefícios
3 years
Aug 2012 - Oct 2015
Quali is made by people for people, each one in their own way and with their choices. This is our essence. For more than 20 years, we have taken care of the health of 2.6 million custom...see more

Senior IT Specialist

Rede
2 years
Mar 2010 - Aug 2012
Rede are one of the leading companies in the domestic market of electronic payments, responsible for accreditation, capture, transmission, processing of transactions with credit and deb...see more

IT Infrastructure Analyst

Rede
8 years
Jun 2002 - Feb 2010
Rede are one of the leading companies in the domestic market of electronic payments, responsible for accreditation, capture, transmission, processing of transactions with credit and deb...see more

Customer Service Agent

Rede
3 years
Mar 1999 - Jun 2002
Rede are one of the leading companies in the domestic market of electronic payments, responsible for accreditation, capture, transmission, processing of transactions with credit and deb...see more

Customer Service Representative

Mastercard worldwide
11 months
Jan 1998 - Dec 1998
Mastercard Inc. is an American multinational financial services corporation.

Industries, roles and expertise

Industry experience

  • Information Technology, Data & Telecom
  • Electrical Equipments & Components
  • Financial Services, Banking & Insurance

Role experience

  • C-Level & Leadership
  • Information Technology
  • Product Management
  • Consulting

Expertise

  • Team Leadership
  • IT Management
  • Project Management
  • User Experience Design
  • English
  • Business Strategy