Ken C.

Product lifecycle management specialist with 21+ years in Telecommunications

Canada
EN

27 years of Contact Center experience including Product Management, Operational Management, WFM, Consulting (strategic, technical and operational excellence ), Change Management, Best Practices, perfo...see more

  • Information Technology Data & Telecom
  • Product Management

375

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Sr Product Manager

TELUS Communications
11 years
Current position
Feb 2012 - Present
Currently I lead the Product Management life-cycle of various Contact Center solutions and vendors in the Canadian marketplace for TELUS. Responsibilities include all aspects of the pr...see more

Senior Consultant, Advisory Services

TELUS Communications
3 years
Jan 2009 - Feb 2012
Telus Communications Inc. is the wholly owned principal subsidiary of Telus Corporation, a Canadian national telecommunications company that provides a wide range of telecommunications ...see more

Contact Centre Consultant

TELUS Communications
4 years
Feb 2006 - Nov 2009
Telus Communications Inc. is the wholly owned principal subsidiary of Telus Corporation, a Canadian national telecommunications company that provides a wide range of telecommunications ...see more

Manager RTM Workforce Management

TELUS Communications
5 years
Mar 2001 - Feb 2006
Telus Communications Inc. is the wholly owned principal subsidiary of Telus Corporation, a Canadian national telecommunications company that provides a wide range of telecommunications ...see more

Industries, roles and expertise

Industry experience

  • Information Technology Data & Telecom

Role experience

  • Product Management