Kareem A.

Internet | IT Solutions | Localization | Customer Support


My professional career started in 2007 and covered several positions and fields, from your usual office job to entrepreneurship to leading teams online, working in customer service, students services,...see more

  • Information Technology, Data & Telecom


  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice


Localization Lead - Arabic

8 years
Current position
Jan 2015 - Present
As part of a multinational project with workers around the globe I lead a team of very skilled individuals who originate from 7 different countries providing them with the necessary sup...see more

Customer Support Shift Manager

2 years
May 2013 - Nov 2014
- Responsible for ensuring that all customers' inquiries are handled on timely manner, also responsible for Quality Assurance and problems solving. - Handle customer objections, articul...see more

Customer Support Representative

5 months
Dec 2012 - May 2013
My responsibilities as Customer Support Representative includes: - Handling customer support requests via Live Chat, E-Tickets, E-mails, Phone calls. - Verifying Customers data in order...see more

Operations Specialist

Optimal Technology Solutions
4 months
Apr 2012 - Aug 2012
- Respond to inquiries from clients & communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone and remote connection. - Execute day-to-day ope...see more

Support Professional

Stream Global Services
2 months
Sep 2011 - Nov 2011
Assist customers by activating the service, review bills, manage payments, assuring service quality.

Customer Support Representative

1 year
Jul 2010 - Oct 2011
OneCard.net is a leading payment gateway in the middle east, providing payment method for over 8000 different online services and able to be charged using 10+ different methods. My resp...see more

Industries, roles and expertise

Industry experience

  • Information Technology, Data & Telecom


  • Quality Assurance
  • Customer Support
  • Translation
  • Localization
  • Team Management