Kareem A.

Internet | IT Solutions | Localization | Customer Support

Australia
-

My professional career started in 2007 and covered several positions and fields, from your usual office job to entrepreneurship to leading teams online, working in customer service, students services,...see more

  • Information Technology, Data & Telecom

300

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Localization Lead - Arabic

Upwork
8 years
Current position
Jan 2015 - Present
As part of a multinational project with workers around the globe I lead a team of very skilled individuals who originate from 7 different countries providing them with the necessary sup...see more

Customer Support Shift Manager

OneCard
2 years
May 2013 - Nov 2014
- Responsible for ensuring that all customers' inquiries are handled on timely manner, also responsible for Quality Assurance and problems solving. - Handle customer objections, articul...see more

Customer Support Representative

OneCard
5 months
Dec 2012 - May 2013
My responsibilities as Customer Support Representative includes: - Handling customer support requests via Live Chat, E-Tickets, E-mails, Phone calls. - Verifying Customers data in order...see more

Operations Specialist

Optimal Technology Solutions
4 months
Apr 2012 - Aug 2012
- Respond to inquiries from clients & communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone and remote connection. - Execute day-to-day ope...see more

Support Professional

Stream Global Services
2 months
Sep 2011 - Nov 2011
Assist customers by activating the service, review bills, manage payments, assuring service quality.

Customer Support Representative

OneCard
1 year
Jul 2010 - Oct 2011
OneCard.net is a leading payment gateway in the middle east, providing payment method for over 8000 different online services and able to be charged using 10+ different methods. My resp...see more

Industries, roles and expertise

Industry experience

  • Information Technology, Data & Telecom

Expertise

  • Quality Assurance
  • Customer Support
  • Translation
  • Localization
  • Team Management