Jess B.

Project Management professional with 15+ years experience


Thank you for visiting my profile 😊 Over the past 15 years I’ve found my groove in customer success, projects and operations management across a variety of leadership positions. My passion is to deep...see more

  • Public Sector & Regulatory
  • Operations
  • Program and Project Management


  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice


Project Specialist (Organisational Excellence)

atWork Australia
1 year
Current position
Feb 2022 - Present
This role involves design and delivery of strategic projects that innovate how our teams work and serve our customers. I also couple as a client side Customer Success Manager to maximis...see more

Employability Skills Trainer

Jigsaw Australia
1 month
Jan 2022 - Feb 2022
Jigsaw offers a revolutionary pathway that prepares people with disability for open employment through a comprehensive, skill-based training program.

Senior Strategist

Esher House
2 years
Nov 2017 - Jul 2019
Esher House is now arguably the world’s largest developer of assessment + behavioural intervention programs that deliver outcomes for government policy objectives – particularly with ad...see more

Customer Success Manager

5 years
Jan 2017 - Nov 2021
Specialist in all things customer - supporting team members and customer through complex change projects with thorough discovery, design and delivery.

Senior Project Officer

Department of Education & Training, Victoria
1 year
Aug 2016 - Nov 2017
Training Products Unit

Operations Manager (Apprenticeship Support Australia VIC)

Victorian Chamber of Commerce and Industry
3 years
Apr 2013 - Jul 2016
Apprenticeship Support Australia (ASA) is contracted by the Australian Government to provide skills development advice and solutions to businesses across Australia as part of the Austra...see more

Contract Administration Manager - Apprenticeships Services

Victorian Chamber of Commerce and Industry
5 years
Jun 2008 - Mar 2013
VECCI Apprenticeships Services is contracted by the Federal Government as an Australian Apprenticeship Centre to provide Apprenticeship Support Services including the Administration and...see more

Team Leader - Claims Processing

Victorian Chamber of Commerce and Industry
1 year
Apr 2007 - Jun 2008
The Victorian Chamber of Commerce and Industry is an independent, non-government body representing the Victorian business community and industry.

Industries, roles and expertise

Industry experience

  • Public Sector & Regulatory

Role experience

  • Operations
  • Program and Project Management


  • Customer Service