Harsh S.

Computer Software | Customer Success Management | Business Operations

India
-

Certified SaaS professional who specialises in CXM, Success Operations and Strategy as well as Customer onboarding. Experienced in Catalyst, Salesforce, Hootsuite, Gainsight, Sprinklr, Highspot, Domo ...see more

  • Information Technology, Data & Telecom

300

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Head, Centre of Excellence for Success

Sense
1 year
Current position
Aug 2021 - Present
Sense’s automated communication and engagement technology powers modern enterprise recruiting teams. From 2-way texting for recruiters to NPS; from redeployment and recruitment marketin...see more

Strategic Advisor

TORNADO - Rapid General Contractors
8 months
Jan 2021 - Sep 2021
Tornado started with a vision to bring break through in the General Contracting Industry in India - As an advisor, I am working with the CEO and the COO on scaling teams via educational...see more

Senior Global Manager, Success Operations

Sprinklr
11 months
Aug 2020 - Jul 2021
- Data: Product Release Planning, Account health, CHI(Customer Happiness Index), Adoption and Consumption - Process: Success play books, proactive touch points, cross-functional coordin...see more

Success Operations Manager

Sprinklr
1 year
Mar 2019 - Aug 2020
As a member of Centre of Excellence for Success, I work globally across all functions and regions of our Customer Success groups ensuring we hit our growth and retention numbers in a sc...see more

Founder and CEO

The Red Dwarf Tech - Inspiring Automation, Innovating Retail
2 years
Oct 2018 - Mar 2021

Customer Success Analyst

Sprinklr
11 months
Apr 2018 - Mar 2019
Work as a trusted advisor to our customers, helping them succeed with our platform and ensuring they receive maximum value from our solutions throughout their lifecycle.  Responsible fo...see more

Start - up consultant

Freelancer
4 years
May 2016 - Sep 2020
Helped small businesses improve business operations specialising in marketing, operations as well as general areas of business such as finding right talent. I have been associated with ...see more

Industries, roles and expertise

Industry experience

  • Information Technology, Data & Telecom

Expertise

  • Customer Relationship Management (CRM)
  • Operation Management
  • Customer Success