Feyza A.

Banking | AI Chatbots | Digital Customer Experience | Conversational Design | Product Management

Turkish, English

Professional with 10+ years of experience in the Banking industry. Specialize in Digital Customer Experience, AI Chatbots (Conversational Design) and Product Management.

  • Financial Services, Banking & Insurance
  • Information Technology, Data & Telecom


  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice


Digital Customer Experience Manager, Conversational Designer, Product Manager

4 years
Current position
May 2018 - Present
• Lead customer experience projects, analytics and CX agencies to set strategies for the ideal customer experience, • Set and personally lead UX tests and other CX researches. • Product...see more

Digital Content Manager

1 year
May 2017 - May 2018
• Manage the team that is responsible from both website and social media content update • Design and implement content strategies for corporate web sites and social media accounts of Ak...see more

SME Alternative Channel Online Sales Executive

Türk Telekom
4 years
Jun 2013 - May 2017
• Manage and optimize online sales cycle from lead generation to closure. • Set digital sales strategies for Türk Telekom corporate products focusing on member acquisition and convers...see more

Digital Marketing Manager

Aktif Investment Bank AS
1 year
Jan 2012 - Jun 2013
• Plan marketing and sales roadmaps for digital channels compliant with the bank’s business strategies. • Design and execute acquisition and retention campaigns through digital channel...see more

Alternative Delivery Channels Assistant Manager

4 years
Aug 2007 - Jan 2012
• Responsible from management and development of Consumer and Corporate Internet Branches of Akbank, as well as corporate websites. • Modify functionality or workflows for improvement o...see more

Industries, roles and expertise

Industry experience

  • Financial Services, Banking & Insurance
  • Information Technology, Data & Telecom


  • Digital Strategy
  • Marketing
  • Marketing Strategy
  • Product Management
  • Web Analytics
  • Campaign Management
  • CRM
  • Digital Customer Experience
  • Conversation Design