Andrew C.

Professional with 15+ years experience in Technology & Business Solutions for SaaS and E-Commerce brands

Canada
English

Customer-centric leader with growth-focused mindset and 20 years of customer success experience; offering robust service management solutions in ensuring client/customer service excellence and bolster...see more

  • Information Technology, Data & Telecom
  • C-Level & Leadership
  • Entrepreneurship
  • Consulting

500

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Manager, Customer Success

EnPowered
4 months
Current position
Aug 2022 - Present
EnPowered is a pioneering cleantech company accelerating the use and adoption of innovative solutions in energy-intensive industries. The company’s platform provides convenient on-bill ...see more

Founder & Partner at Intercom

MyBrandBot
5 months
Current position
Jul 2022 - Present
My team helps startups automate sales, success, and self-serve support. Common things we hear from businesses: - We can't get people to finish onboarding - We don't get to our leads f...see more

Solutions Consultant

Intercom
2 years
Jan 2021 - Aug 2022
Primarily engaged in a technical consultancy providing guidance during the pre-sales process by identifying technical and business requirements, prior to designing a solution, consultin...see more

Director, Customer Support

Carbon6 Technologies
2 years
Jan 2019 - Dec 2020
• Headed customer support team to render exceptional service reporting to VP, Customer Experience. • Designed Intercom frameworks implementing proactive and self-service channel automat...see more

Senior Manager, Customer Success (Canada)

BrightHR
2 years
Jan 2017 - Dec 2018
• Led Canadian service and engagement operations reporting to Global Head of Customer Success. • Managed phone, e-mail, and chat services for administering core services associated with...see more

Technical Recruiter

Arise Virtual Solutions Inc.
10 years
Jan 2007 - Dec 2016
• Served as staffing and recruitment consultant for various Fortune 500 brands. • Supported remote staffing goals for major clients such as Carnival Cruise Lines, Rogers/AT&T, Quickbook...see more

Additional Experience

Various Companies
4 years
Jan 2003 - Dec 2006
• Agent - Live Game Support (Microsoft, Xbox Live), Lionbridge (2006) • Agent - Lead Generation B2B - (Microsoft), Rainmaker (2005) • Agent - Live Game Operations (NBA2K), Keywords St...see more

Industries, roles and expertise

Industry experience

  • Information Technology, Data & Telecom

Role experience

  • C-Level & Leadership
  • Entrepreneurship
  • Consulting

Expertise

  • Customer Support
  • Information Technology
  • Customer Service Operations
  • Energy solutions
  • Chatbot Development
  • Conversational AI