Professional with 15+ years experience in Technology & Business Solutions for SaaS and E-Commerce brands
Customer-centric leader with growth-focused mindset and 20 years of customer success experience; offering robust service management solutions in ensuring client/customer service excellence and bolster...see more
Information Technology, Data & Telecom
C-Level & Leadership
Confirmed hourly rate
Available on short notice
Manager, Customer Success
Aug 2022 - Present
EnPowered is a pioneering cleantech company accelerating the use and adoption of innovative solutions in energy-intensive industries. The company’s platform provides convenient on-bill ...see more
Founder & Partner at Intercom
Jul 2022 - Present
My team helps startups automate sales, success, and self-serve support.
Common things we hear from businesses:
- We can't get people to finish onboarding
- We don't get to our leads f...see more
Jan 2021 - Aug 2022
Primarily engaged in a technical consultancy providing guidance during the pre-sales process by identifying technical and business requirements, prior to designing a solution, consultin...see more
Director, Customer Support
Jan 2019 - Dec 2020
• Headed customer support team to render exceptional service reporting to VP, Customer Experience.
• Designed Intercom frameworks implementing proactive and self-service channel automat...see more
Senior Manager, Customer Success (Canada)
Jan 2017 - Dec 2018
• Led Canadian service and engagement operations reporting to Global Head of Customer Success.
• Managed phone, e-mail, and chat services for administering core services associated with...see more
Arise Virtual Solutions Inc.
Jan 2007 - Dec 2016
• Served as staffing and recruitment consultant for various Fortune 500 brands.
• Supported remote staffing goals for major clients such as Carnival Cruise Lines, Rogers/AT&T, Quickbook...see more
Jan 2003 - Dec 2006
• Agent - Live Game Support (Microsoft, Xbox Live), Lionbridge (2006)
• Agent - Lead Generation B2B - (Microsoft), Rainmaker (2005)
• Agent - Live Game Operations (NBA2K), Keywords St...see more