Nick S.

Product Management | Telecommunications | Managed Services

United Kingdom of Great Britain and Northern Ireland
EN

Experienced product lead, with experience across the telecommunications and managed services industry. Proven track record of delivering product and proposition across a range of key industry players....see more

  • Information Technology Data & Telecom
  • Professional Services

400

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Head of Product & Commercial

Windsor Telecom
2 years
Current position
Jul 2020 - Present
· Lead the Product function, owning our product roadmap and strategy · Supporting the team and delivering product solutions that are easy and enjoyable to our customers · Own the custom...see more

Head Of Product Management

FluidOne
1 year
Apr 2019 - Jul 2020
Lead the Product Management and Supplier Management function at FluidOne. Developing the business and product strategy, ensuring our product roadmap is defined and delivered in budget a...see more

Senior Propositions Manager

BT
2 years
Jul 2017 - Apr 2019
Lead propositions manager for WAN at BT Business, supporting the Corporate go to market to define, shape and launch propositions to market. I work closely with the sales, pre-sales, co...see more

Product Manager

KCOM
3 years
Jul 2014 - Jul 2017
Lead product manager for xDSL, Ethernet and Managed Services at Eclipse (Part of the KCOM Group PLC). Managing a portfolio of connectivity products and supporting managed services inclu...see more

Technical Support Team Manager

Eclipse Internet
3 years
Apr 2011 - Jul 2014
- Management of Technical Analysts - Fault Life Cycle Analysis and Management - Project Management - Supplier Management - High Level Complaint Management - WAN solution support

Customer Retention Manager (Seconded)

Eclipse Internet
4 months
Nov 2010 - Mar 2011
- Churn Analysis - Agent Management - Sales and Margin Reporting

Senior Technical Support Analyst

Eclipse Internet
3 years
Mar 2008 - Nov 2010
- Coaching and development of Technical Analyst - 2nd Line support fault management - Supplier relationship management - Shift Management

Technical Support Analyst

Eclipse Internet
1 year
Dec 2006 - Mar 2008
Technical Support Analyst at Eclipse Internet .

Industries, roles and expertise

Industry experience

  • Information Technology Data & Telecom
  • Professional Services

Expertise

  • Management
  • B2B
  • Customer Service
  • Product Management
  • Customer Retention
  • SharePoint
  • Virtualization
  • Technical Support
  • Sales Process
  • Product Strategy
  • Product Lifecycle Management
  • Managed Services
  • Contact Centers
  • Product Development