Aftersales | Process Management | IT Improvement | Automotive
Broad (16+ years) experience in Dutch automotive sector, analytical and strong affinity with IT and new developments in automotive sales & operations improvement. Experience in aftersales, repair & ma...see more
Confirmed hourly rate
Available on short notice
Manager Aftersales Van Poelgeest
Van Poelgeest BMW & MINI
Jan 2017 - Present
End-responsibility for aftersales for 6 Van Poelgeest dealer locations and the car repair activities. Locations in Amersfoort, Amstelveen, Heemstede, Hilversum, Naarden and Noordwijk.
Jul 2015 - Dec 2016
End-responsibility for aftersales and support departments for 10 DAVO locations and 1 Profile location. Also managed the divestment of 5 locations in the region Rijnmond.
Manager KCC en Marketing
Jun 2013 - Jul 2015
RIVA Groep is the holding company of Wittebrug BV, DAVO Autobedrijven BV, DAVO Rijnmond BV, DAVOG BV, Haaglanden Lease BV, Wittebrug Autoschade BV, Valstar Autoschade BV, Deurloo Autosc...see more
Feb 2010 - Oct 2013
Implemented a new CRM system with redesign of workprocesses to improve and digitalize the company. Centralisation of warehouse activities. Set-up of digital customer lifecycle approach ...see more
Feb 2009 - Feb 2010
internal auditing, (re)design of business processes with optimalization targets and integration of the digital Midoffice workflow management system.
Assistant Manager Operations
Jan 2004 - Feb 2009
Contractmanagement, CRM management, Marketing & Communication and Corporate Identity for DAVO Autobedrijven BV, DAVO Rijmond BV and DAVOG BV.