Michiel B.

Aftersales | Process Management | IT Improvement | Automotive

Netherlands
EN, NL

Broad (16+ years) experience in Dutch automotive sector, analytical and strong affinity with IT and new developments in automotive sales & operations improvement. Experience in aftersales, repair & ma...see more

  • Automotive

400

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Manager Aftersales Van Poelgeest

Van Poelgeest BMW & MINI
6 years
Current position
Jan 2017 - Present
End-responsibility for aftersales for 6 Van Poelgeest dealer locations and the car repair activities. Locations in Amersfoort, Amstelveen, Heemstede, Hilversum, Naarden and Noordwijk.

Manager Aftersales

Davo Groep
1 year
Jul 2015 - Dec 2016
End-responsibility for aftersales and support departments for 10 DAVO locations and 1 Profile location. Also managed the divestment of 5 locations in the region Rijnmond.

Manager KCC en Marketing

RIVA Groep
2 years
Jun 2013 - Jul 2015
RIVA Groep is the holding company of Wittebrug BV, DAVO Autobedrijven BV, DAVO Rijnmond BV, DAVOG BV, Haaglanden Lease BV, Wittebrug Autoschade BV, Valstar Autoschade BV, Deurloo Autosc...see more

Projectmanager

DAVO Groep
4 years
Feb 2010 - Oct 2013
Implemented a new CRM system with redesign of workprocesses to improve and digitalize the company. Centralisation of warehouse activities. Set-up of digital customer lifecycle approach ...see more

Business Advisor

Gemeente Teylingen
1 year
Feb 2009 - Feb 2010
internal auditing, (re)design of business processes with optimalization targets and integration of the digital Midoffice workflow management system.

Assistant Manager Operations

DAVO Groep
5 years
Jan 2004 - Feb 2009
Contractmanagement, CRM management, Marketing & Communication and Corporate Identity for DAVO Autobedrijven BV, DAVO Rijmond BV and DAVOG BV.

Industries, roles and expertise

Industry experience

  • Automotive

Expertise

  • Business Strategy
  • Entrepreneurship
  • Business Development
  • Marketing
  • B2B
  • Coaching
  • Operations Management
  • Sales Management
  • Customer Satisfaction
  • Process Management
  • Account Management
  • Google Analytics
  • Customer Relationship Management (CRM)
  • Business Process Management