Jon T.

Digital Channel | Strategy & Transformation

United Kingdom of Great Britain and Northern Ireland

Experience across retail, utilities and banking, defining digital strategy and securing investment to drive channel growth and deliver change and transformation.

  • Digital & Broadcast Media
  • Financial Services Banking & Insurance
  • Information Technology Data & Telecom


  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice


Head of Digital Channel

first direct
3 years
Current position
Dec 2018 - Present
First Direct is a telephone and internet based retail bank division of HSBC Bank plc based in the United Kingdom.

Head of Digital Strategy and Transformation

9 months
Mar 2018 - Dec 2018
Transitional oversight for Digital Strategy and Transformation during preparation for proposed merger with SSE. Merger scrapped Dec 2018.

Head of Digital Transfomation

Provident Financial Group - Provident, Satsuma & glo
2 years
Dec 2015 - Dec 2017
Defined and lead the division's digital transformation. In just 2 years I achieved the following: - Defined a simple and accessible 5 step digital transformation strategy - Designed an...see more

Head of Digital

Yorkshire Building Society
4 years
Dec 2011 - Dec 2015
Lead and transformed group eCommerce, achieving the following: - Significantly Increased the group's ambition for digital change, building a compelling future vision and business case...see more

Head of Technology

Summit - Changemakers in Online Retail
1 year
Dec 2010 - Dec 2011
Lead pre-sales and delivery of enterprise digital solutions to some of Europe's best know retailers. During my tenure we won contracts with and delivered digital projects for many well ...see more

Head Of Ecommerce

Hallmark Cards
4 years
Dec 2006 - Dec 2010
Conceived, built and ran Hallmark UK's first direct-to-consumer ecommerce site, from writing the business case to sourcing all suppliers, growing the site from nothing to several £m in ...see more

Head of Digital

The Black Hole
2 years
Dec 2004 - Dec 2006
Responsible for building a digital team from scratch within this top 20 independent direct marketing agency. Won and delivered digital projects for many well know brands; BUPA (B2B web ...see more

Ecustomer solutions manager

1 year
Dec 2003 - Dec 2004
Working as part of a large multi-functional ecommerce team covering all group websites responsible for customer journey improvements, conversion optimisation, and improved sal...see more

Group web and marketing manager

2 years
Dec 2001 - Dec 2003
Responsible for Group Marketing and Ecommerce team.

New media communications manager

4 years
Dec 1997 - Dec 2001
New media communications manager, looking after the group website, online marketing and creative management.

Industries, roles and expertise

Industry experience

  • Digital & Broadcast Media
  • Financial Services Banking & Insurance
  • Information Technology Data & Telecom


  • Digital Strategy
  • Business Strategy
  • Marketing
  • Management
  • Marketing Strategy
  • Online Advertising
  • Web Analytics
  • SEM
  • Multi-channel Marketing
  • PPC