Johanna L.

Quality Management | Process Improvement | Healthcare

United States of America
English, Chinese

Professional with 12+ years of experience in the Healthcare industry. Specialize in Quality Management and Process Improvement.

  • Healthcare
  • Wellness & Fitness


  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice


Director of Quality & Process Improvement

Santa Clara Family Health Plan
4 years
Current position
Apr 2019 - Present
Accomplishments: -Led implementation of text messaging for member engagement and health education -Led HEDIS turnaround to achieve all rates above plan goal thresholds which led to rece...see more

Director of Quality & Pharmacy

Santa Clara Family Health Plan
3 years
Feb 2016 - Apr 2019
Duties included: - Leading health plan quality improvement, process improvement and pharmacy benefit strategy with emphasis on quality of care, accessibility, financial impact, and regu...see more

Director of Pharmacy

Santa Clara Family Health Plan
2 years
Aug 2014 - Feb 2016
Duties included: - Leading pharmacy department activity with emphasis on quality of care, accessibility, financial impact, and regulatory compliance - Leading strategic planning and dev...see more

Manager, Pharmacy Government Programs, Clinical Operations

Health Net
3 years
Apr 2011 - Aug 2014
Duties included: - Effective formulary management of all Medicare and Medicare-Medicaid formularies by monitoring the formulary change process, overseeing the transition fill program, a...see more

Clinical Pharmacy Coordinator

Sutter Health
10 months
Jun 2010 - Apr 2011
Duties included: - Optimizing drug therapy outcomes by influencing prescribing behaviors through analyzing pharmacy utilization - Identifying, preventing and resolving drug related prob...see more

Industries, roles and expertise

Industry experience

  • Healthcare
  • Wellness & Fitness


  • Process Improvement
  • Quality Management
  • Patient Safety
  • Health Policy
  • Managed Care
  • Patient Education
  • Medicare
  • Medicaid
  • Informatics
  • Pharmacy Operations
  • Disease Management
  • Medicare Part D
  • Clinical Pharmacy