Cathleen D.

Customer Care Operations | Online Food Delivery

Netherlands
EN

10+ years of experience in customer care operations. Skilled leader, performance and results driven with an international working environment background.

  • Food & Beverage
  • Retail & Ecommerce

300

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Global Head of Customer Care Operations

Deliveroo
2 years
Current position
Dec 2019 - Present
Deliveroo is an online food delivery service that partners up with restaurants to deliver food to customers.

Director of Service UKI / Europe

Deliveroo
6 months
May 2019 - Nov 2019
Deliveroo is an online food delivery service that partners up with restaurants to deliver food to customers.

Head of Shared Services - Benelux and France

Deliveroo
9 months
Jul 2018 - Apr 2019
Deliveroo is an online food delivery service that partners up with restaurants to deliver food to customers.

Performance Culture and Talent Development

Apple
2 years
Jun 2016 - Jun 2018
Guide leaders to inspire top performance from the operations (+430 team members). Create a high performing work environment by developing strategic plans across multiple business groups...see more

Director Of Global Customer Care Operations

Prometric
4 years
Dec 2011 - Dec 2015
Global responsibility for over 2.5 million annual individual service transactions, in in-house service centres based in the US, Ireland, The Netherlands, India, Malaysia, Japan and Kore...see more

Director APAC Contact Center Operations

Prometric
2 years
Dec 2008 - Dec 2010
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institu...see more

Contact Center Manager / Int´l CC Project Manager

Prometric
5 years
Dec 2002 - Feb 2008
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institu...see more

Industries, roles and expertise

Industry experience

  • Food & Beverage
  • Retail & Ecommerce

Expertise

  • Leadership
  • Team Management
  • Change Management
  • Project Management
  • Management
  • Coaching
  • Customer Service
  • Program Management
  • Operations Management
  • Forecasting
  • Business Process Improvement
  • Process Improvement
  • Customer Relationship Management (CRM)
  • Performance Management
  • PMP