Adriaan R.

Account Management | Strategy | Railways | Transportation

Netherlands
EN, NL

Strategy development Benchmarking NS performance against international peers Areas of expertise: - Benchmarking KPIs and best practices - Performance management, KPIs and service level agreements - I...see more

  • Mobility & Transportation
  • Public Sector & Regulatory

450

/hr
  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice

Experience

Senior Business Consultant

Nederlandse Spoorwegen
5 years
Current position
Jun 2017 - Present
Developing performance management to improve service quality for 1.2 million passengers per day. International benchmarking of railway performance (service quality and productivity), ex...see more

Strategy Manager

Nederlandse Spoorwegen
3 years
Oct 2014 - May 2017
Developing strategy for NS Group Business and competitive intelligence Benchmarking of operational performance, efficiency and customer satisfaction Advisor to the board on institutiona...see more

Senior Consultant / Owner

Synhedra
10 years
Current position
Oct 2012 - Present
Consulting on: - Railway policy, railway rolling stock (procurement, operation and maintenance), - Strategy development (including competitive intelligence and scenario development), ...see more

Account Manager / Policy Advisor

NS Reizigers
9 years
Oct 2005 - Oct 2014
Responsible for benchmarking and business intelligence activities of NS Reizigers. Development of business- and stakeholder management strategies. Advising on institutional relationshi...see more

Marketing Manager

NedTrain
3 years
Dec 2001 - Dec 2004
Responsible for market research and benchmarking activities of NedTrain (turnover approx € 450 mln). Development and coordination of marketing and business development strategies with ...see more

Product Manager

NedTrain
3 years
Dec 1998 - Dec 2001
Commercial development and introduction of service level agreements for maintenance of railway rolling stock (approx. €250 mln). Organization redesign for alignment with this market pro...see more

Account Manager

NS Materieel
2 years
Dec 1996 - Dec 1998
Development and implementation of business development strategy of NS Materieel for new operators. Account management for new market parties; coordination of commercial activities, tend...see more

Marketing Manager

NS Materieel / RB Haarlem
1 year
Dec 1995 - Dec 1996
Development of marketing planning for RB Haarlem (€40 mln turnover). Organizing and conducting of marketing research and customer satisfaction reviews. Business development on new acc...see more

Reliability Engineer

NS Materieel / RB Haarlem
4 years
Dec 1991 - Dec 1995
Reliability and maintenance engineering of passenger railway rolling stock. Project management of product development. Implementation of engineering data management in ERP system.

(Reserve) Officer

Royal Netherlands Navy
2 years
Dec 1989 - Dec 1991
Teaching physics, mathematics, control systems, communication technology at Navy College for Weapon Technology

Industries, roles and expertise

Industry experience

  • Mobility & Transportation
  • Public Sector & Regulatory

Expertise

  • Business Strategy
  • Change Management
  • Business Development
  • Interim Management
  • Supply Chain Management
  • Process Management
  • Analytics
  • Strategy Development
  • Benchmarking
  • Stakeholder Management
  • Rail