Customer Relationship Management | Public Sector & Transport
AR, FR, EN, ES, IT
My name is Abdallah Kouki, I’m a CRM Jack of all trades. I have held a variety of roles in my career ( Tech lead, Business Analyst, ,Manager, Stream Leader, Marketing-Loyalty consultant, …) mainly o...see more
Digital & Broadcast Media
Information Technology Data & Telecom
Confirmed hourly rate
Available on short notice
Salesforce COE, Head of Public Sector & Transport
Apr 2021 - Present
Capgemini is a French consultancy company, which has its field of activity in ICT and consultancy.
Head of CRM ouest
Jan 2019 - Apr 2021
Leading the CRM - Salesforce - MS Dynamics - CPQ and consultancy practice at NANTES. About 70 people and a lot of challenges.
Senior Manager CRM (Head of Nantes salesforce stream)
Oct 2015 - Jan 2019
Capgemini Head of Salesforce Stream @ DCX Nantes (around 40 people working on salesforce solution at Capgemini Nantes and still growing) Design Authority SNCF (Salesforce projects) Exp...see more
Application manager CRM (Adobe Neolane)
Oct 2014 - Oct 2015
The Beaumanoir Group is a French family group founded in 1985 by Roland Beaumanoir for the distribution of ready-to-wear and logistics.
Expert CRM - Adobe Neolane (Campaign management)
Groupe Yves Rocher
Sep 2014 - Nov 2014
Yves Rocher is a French cosmetics brand.
Project Manager, Multirisk New Business Process and Endorsement (BPM)
Jul 2014 - Jun 2015
MMA , formerly Les Mutuelles du Mans Assurances, is a French mutual insurance group, headquartered in Le Mans , in the Sarthe region .
Expert CRM, Salesforce
Le Groupe La Poste
Jun 2014 - Present
La Poste is a French postal company active in the France metropolitaine as well as in the five French overseas departments and the communities of Saint-Pierre and Miquelon.
Project Manager, Level 2 Complaints Pilot Process (BPM)
Jun 2013 - Jun 2014
Piloting the implementation of a pilot process to manage level 2 customer complaints The Level 2 Complaints process is one of the pilot processes to be implemented. The principle will b...see more
Technical Manager Caisse des Dépôts service center (Coheris CRM)
Caisse des dépôts
Sep 2011 - Jun 2014
The Caisse des dépôts et consignations is a French public financial institution. It was founded in 1816 and falls under the jurisdiction of the French Parliament.