Abdallah K.

Customer Relationship Management | Public Sector & Transport


My name is Abdallah Kouki, I’m a CRM Jack of all trades. I have held a variety of roles in my career ( Tech lead, Business Analyst, ,Manager, Stream Leader, Marketing-Loyalty consultant, …) mainly o...see more

  • Digital & Broadcast Media
  • Information Technology Data & Telecom
  • Professional Services


  • Pre-vetted expert
  • Confirmed hourly rate
  • Available on short notice


Salesforce COE, Head of Public Sector & Transport

1 year
Current position
Apr 2021 - Present
Capgemini is a French consultancy company, which has its field of activity in ICT and consultancy.

Head of CRM ouest

2 years
Jan 2019 - Apr 2021
Leading the CRM - Salesforce - MS Dynamics - CPQ and consultancy practice at NANTES. About 70 people and a lot of challenges.

Senior Manager CRM (Head of Nantes salesforce stream)

3 years
Oct 2015 - Jan 2019
Capgemini Head of Salesforce Stream @ DCX Nantes (around 40 people working on salesforce solution at Capgemini Nantes and still growing) Design Authority SNCF (Salesforce projects) Exp...see more

Application manager CRM (Adobe Neolane)

Groupe Beaumanoir
1 year
Oct 2014 - Oct 2015
The Beaumanoir Group is a French family group founded in 1985 by Roland Beaumanoir for the distribution of ready-to-wear and logistics.

Expert CRM - Adobe Neolane (Campaign management)

Groupe Yves Rocher
2 months
Sep 2014 - Nov 2014
Yves Rocher is a French cosmetics brand.

Project Manager, Multirisk New Business Process and Endorsement (BPM)

MMA Assurances
11 months
Jul 2014 - Jun 2015
MMA , formerly Les Mutuelles du Mans Assurances, is a French mutual insurance group, headquartered in Le Mans , in the Sarthe region .

Expert CRM, Salesforce

Le Groupe La Poste
8 years
Current position
Jun 2014 - Present
La Poste is a French postal company active in the France metropolitaine as well as in the five French overseas departments and the communities of Saint-Pierre and Miquelon.

Project Manager, Level 2 Complaints Pilot Process (BPM)

MMA Insurance
1 year
Jun 2013 - Jun 2014
Piloting the implementation of a pilot process to manage level 2 customer complaints The Level 2 Complaints process is one of the pilot processes to be implemented. The principle will b...see more

Technical Manager Caisse des Dépôts service center (Coheris CRM)

Caisse des dépôts
3 years
Sep 2011 - Jun 2014
The Caisse des dépôts et consignations is a French public financial institution. It was founded in 1816 and falls under the jurisdiction of the French Parliament.

Expert Consultant CRM

2 years
Jan 2011 - Feb 2013
CRM Expert Consultant at JES

Consultant CRM

Inter Mutuelles Téléassistance
8 months
Apr 2010 - Dec 2010
CRM Consultant at Inter Mutuelles Téléassistance

Expert Consultant CRM

Business & Decision
8 years
Oct 2007 - Sep 2015
CRM Expert Consultant at Business & Decision

Industries, roles and expertise

Industry experience

  • Digital & Broadcast Media
  • Information Technology Data & Telecom
  • Professional Services


  • Team Management
  • Java
  • Project Management
  • Business Intelligence
  • IT Management
  • Insurance
  • Salesforce.com
  • Microsoft Dynamics
  • CRM